Frequently Asked Questions
Why F? Because our customers are Feminine, Fearless and Formidable but at times Funky, Freaky and Fabulous.
So we offer jewellery designs for every mood and any occasion.
Our Flagship store is at 19 Holborn in the heart of London, United Kingdom.
We are just a few steps away from the world-famous Hatton Garden, London’s jewellery quarter and the headquarters of the diamond trade.
We offer free delivery to all United Kingdom addresses. Items ordered before 2pm Monday to Friday will be delivered next day.
All packages are dispatched fully insured via Royal Mail. The package is trackable so you can follow progress door to door, and will require a signature on delivery.
If you have ordered from within the United Kingdom we offer free returns on individual purchases above £100. If you have ordered an item below that figure (or you are not in the United Kingdom) you will need to arrange your return to us. Returns must be in the same condition as provided. Returns are accepted within 30 days of your receipt of the package. Please note that whilst we process the refund on the same day it is received, it can take 4 days for funds to reach your account.
Call us Monday to Friday 09:00 - 18:00:
+44 (0) 20 7096 3315
Live chat: Click the Live Chat on this page.