FAQs
💎 FJewellery – Frequently Asked Questions
1. Are FJewellery pieces genuine?
Yes. Every item we sell is authentic and hallmarked according to UK standards.Â
2. What does “pre-owned jewellery” mean?
Pre-owned jewellery means a piece that has been previously loved and carefully restored. We thoroughly clean, polish, and inspect every item so it meets our quality standards.
3. Do you sell brand new jewellery too?
Yes — our collection includes both brand new and pre-owned gold, silver, diamond, and gemstone jewellery.
4. Is all your gold jewellery hallmarked?
Absolutely. All gold items are hallmarked by a UK Assay Office to confirm metal purity and authenticity.
5. What is your online returns policy?
You may notify us that you wish to cancel an eligible online purchase within 14 days of receiving it. After notifying us, you have a further 14 days to return the item. Customers pay the direct cost of change-of-mind returns. We strongly recommend using a tracked postal service with compensation suitable for the item's value. Earrings purchased online may be returned under the same change-of-mind rules as other eligible items; handling beyond what is necessary to inspect an item may reduce its refund if its value has been diminished. Different rules apply if an item is faulty, damaged, misdescribed or incorrectly supplied. Please see our Refund and Returns Policy for full details.
6. Do you offer resizing or alterations?
We currently do not offer resizing or alteration services. If you’re unsure about size, please contact us before purchasing and we’ll help you choose the right fit.
7. Do you offer repairs or refurbishment?
We can assist with select repairs or refurbishments on a case-by-case basis. Contact our team with photos or details for advice and a quote.
8. How fast is delivery?
We deliver only to addresses within the United Kingdom and do not currently offer international delivery. Eligible UK orders placed before 2:00pm Monday to Friday, excluding bank holidays, qualify for free Royal Mail next-working-day delivery. Orders placed after 2:00pm, at weekends or on bank holidays will be processed on the next working day. Royal Mail applies different delivery times to certain remote, island and excluded UK postcodes. Tracking details will be provided when your order is dispatched.
9. Do you buy gold or old jewellery?
Yes. FJewellery offers gold buying and trade-in options. Share your details with us or visit our Gold Buying page for a valuation and guidance.
10. Are your products sustainable?
Yes. Choosing pre-owned jewellery is a sustainable and eco-friendly choice — reusing quality pieces reduces waste while preserving luxury.
11. How do I care for my jewellery?
Keep jewellery separate when storing, avoid harsh chemicals, and gently clean with a soft cloth. For more tips, see our Jewellery Care Guide or contact us for advice.